Your Acura is included in an open safety recall. The repair costs you nothing — there is no age limit, no mileage limit, and it does not matter where you bought the vehicle. Here is exactly what it is and what we do about it.
The rearview camera screen on affected ZDX vehicles may display a distorted or blank image when the vehicle is in reverse.
A rearview image that does not display correctly reduces your view behind the vehicle, increasing the risk of a crash or injury.
The rear camera is not a convenience feature in the eyes of federal regulation — it is a required safety system, and a vehicle whose camera does not work correctly does not meet the standard.
We replace the rearview camera. Free of charge.
Interim letters notifying owners of the safety risk were mailed July 7, 2026, with the remedy anticipated in late 2026. Call us and we will confirm where your VIN stands and book you as soon as parts are released.
Already paid for this repair? Bring us the invoice. Reimbursement is often available on work that turns out to have been covered by a recall, and we will help you file it.
Have your VIN if you have it handy. If not, your name and plate will do — we will find you.
We verify your VIN against Acura’s system before you come in, so there are no surprises and no wasted trip.
No charge, no deductible, no obligation to have anything else done. Shuttle and loaner availability discussed when you book.
While the vehicle is here we will also check whether any other open recall or warranty extension applies to your VIN, so you are not back next month for something we could have done today.
It is free, it is quick, and you will stop wondering about it.
No. Open safety recalls are repaired at no cost to you. There is no age limit, no mileage limit, no deductible, and no requirement that you purchased the vehicle from Springfield Acura. Federal law obligates the manufacturer to remedy the defect.
Recalls are issued against specific production ranges, so being in the model years listed does not automatically mean your vehicle is included. Call us with your 17-digit VIN and we will confirm it against Acura's system in about a minute, or check your VIN on our recall lookup page.
No. Recall repairs must be performed by an authorised Acura dealer, because the claim is filed with and paid by Acura and the remedy usually requires factory parts and software distributed only through the dealer network.
Yes. Safety recalls follow the vehicle, not the owner. It makes no difference how many owners it has had or where it was purchased.
Some campaigns outrun parts supply. We record your VIN against the open campaign and contact you the moment the part arrives. If the recall carries an interim safety advisory, we will tell you plainly what it says.
Yes. A vehicle with an open safety recall cannot be certified pre-owned and is typically discounted at appraisal or declined as a trade. Because the repair is free, clearing it is one of the few things that improves a vehicle's value at no cost.